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Access to this resource is forbidden. This error occurs when Supadata cannot access the media URL you provided, typically due to expired access tokens or restrictive permissions on your storage. 
{
  "status": "failed",
  "error": "forbidden",
  "message": "Forbidden",
  "details": "Access to this resource is forbidden",
  "documentationUrl": "https://docs.supadata.ai/errors/forbidden"
}

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Reasons and how to fix

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Expired pre-signed URLs or tokens

The most common cause is providing a media URL with an expired access token or pre-signed URL. Services like AWS S3, Google Cloud Storage, and Azure Blob Storage use time-limited URLs for security. To fix this:
  1. Use publicly accessible URLs without expiration when possible
  2. Generate pre-signed URLs immediately before making the API request
  3. Set a longer TTL (Time To Live) on pre-signed URLs - we recommend at least 1 hour
  4. Configure your storage bucket to allow public read access for media files

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Cloud storage permissions

Your media might be hosted on S3 or another cloud storage service with restrictive permissions that prevent our servers from accessing it. To fix this:
  1. Ensure your storage bucket allows public read access
  2. Update IAM policies to allow external access to the specific media files
  3. Test URL accessibility from a different network or device to confirm it’s publicly accessible

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Social media content restrictions

Social media platforms like YouTube, TikTok, and Instagram may restrict access to certain content. Common scenarios include members-only content, private accounts, age-restricted videos, geographic restrictions, or deleted content. To fix this:
  1. Verify the social media content is publicly accessible without login
  2. Ensure content isn’t set to private, unlisted, or members-only
  3. Test the link in a private/incognito browser window
  4. If possible, download the media and host it on publicly accessible storage

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Reach out to support

If you continue to face issues or need further assistance, please reach out to [email protected], and we will assist you as soon as possible.